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CIS-CSM Top Dumps and ServiceNow CIS-CSM Latest Exam Questions: ServiceNow Certified Implementation Specialist - Customer Service Management Exam Pass Certainly

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Earning the ServiceNow CIS-CSM Certification demonstrates a high level of expertise in customer service management, which is essential in today's competitive business environment. Certified individuals are equipped to design and implement effective customer service strategies, optimize service delivery processes, and drive customer satisfaction. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification also provides access to a community of ServiceNow professionals, resources, and events, which can enhance career opportunities and professional growth.

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Earning the ServiceNow CIS-CSM Certification is an excellent way for professionals to demonstrate their expertise in customer service management solutions. It is also a fantastic opportunity for individuals to advance their career in the IT industry. ServiceNow Certified Implementation Specialist - Customer Service Management Exam certification not only validates an individual’s knowledge and capabilities in implementing and managing CSM solutions, but it also provides a competitive edge in the job market.

ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
Major Issue Management uses which one of the following capabilities?

A. Targeted Communications
B. Record producers
C. Governance Risk and Control
D. Asset management

Answer: A

NEW QUESTION # 55
What are common types of application record data that are imported during a CSM data migration? (Choose two.)

A. Accounts
B. Chat
C. Knowledge Article
D. Case

Answer: A,D

NEW QUESTION # 56
Which field could be used for classifying different consumer addresses?

A. Location
B. Services
C. Contact
D. Address Types

Answer: D

NEW QUESTION # 57
Which of the following allows you to install out-of-the-box Customer Service Management applications within your ServiceNow instance?
Choose 2 answers

A. XML unloads
B. Plugins
C. Update Sets
D. Store APPs

Answer: B,D

Explanation:
Store Apps: The exclusive source for Now Certified enterprise workflow apps from partners that complement and extend ServiceNow.
- Plugins: Plugins are software components that provide specific features and functionalities within a ServiceNow instance.
https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/plugins/concept/c_ServiceNowPlugins.html
https://store.servicenow.com/sn_appstore_store.do#!/store/aboutus

NEW QUESTION # 58
What does the Agent Whisper function do?

A. Lets the chat supervisors have a conversation with the requester without the agent knowing
B. Lets agents and chat supervisors have a conversation without the requester knowing
C. Lets agents have chat conversations with other agents without the requester knowing
D. Lets agents and requesters have a conversation without the chat supervisor knowing

Answer: B

NEW QUESTION # 59
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